Restaurant teams operate in fast-moving environments where seamless communication and quick decision-making are essential. Managers, waiters, kitchen workers, and hosts must be in constant contact to overcome daily obstacles and deliver optimal dining experiences.
But for many restaurants, communication remains a challenge. Restaurants today are overloaded with mobile devices and apps that aim to streamline collaboration and management. “App overload” is becoming an issue, with workers spending an increasing amount of time in front of screens instead of serving customers. In response, some restaurants are restricting access to smartphones for
on-duty workers to limit distractions and boost productivity.
Read ahead to learn what restaurant owners look for in business phone systems, and why the Snom M500 DECT wireless family is an ideal fit for small and medium-sized operations.
Solution Overview
The M500 is a wireless phone system purpose-built for busy restaurants and retail environments. It seamlessly integrates with multiple platforms and comes with zero touch, cable-free provisioning for rapid deployments.
The M500 is designed and engineered in North America, and is backed by Snom’s local team of trained, knowledgeable technicians, sales engineers, and marketers. Customers can contact live technicians over the phone or email or create Help Desk tickets for complex investigations. Snom provides rapid-response order fulfillments and a three-year advanced exchange warranty.
M500 DECT Dual-Cell Base Station
- Connect up to 2 base stations
- Supports 16 handsets or 8 desk phones
- Up to 8 simultaneous calls per base station
- 2.4” color LCD display
- 6 backlit dual-color LED programmable keys
- Bluetooth® connectivity
- Background noise reduction
- One-button paging feature
- 5” color LCD display
- 24 self-labelling programmable keys
- Bluetooth® connectivity
- Background noise reduction
- One-button paging feature
Scenario
Many restaurants are using outdated and inefficient phone systems with limited functionality and poor voice quality. This is a problem when considering the majority (52%) of customers say they still like to call in orders. Customers also prefer to speak with live staff members when asking questions about food allergies, making important reservations, and requesting special accommodations.
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Wireless Digital Enhanced Cordless Telecommunications (DECT) DECT systems are easier to configure, less susceptible to interference and more affordable compared to WiFi VoIP. They also allow for greater load and network capacity, enhanced security, stronger performance metrics, and lower total cost of ownership (TCO) due to simplified configuration and minimal maintenance requirements. |
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Key System Emulation The M500 leverages key system emulation, which makes it possible for users to view incoming calls, place callers on hold, and pick up a call on hold. Key system emulation simplifies call handling, enabling restaurant workers to easily toggle between multiple calls while freeing staff to focus on customer needs. |
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Cable-Free Installation Handsets and desk phones can be up and running in minutes through simple, DECT wireless installation. The M500 eliminates complex, time-consuming deployments and minimizes truck rolls. |
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Multicast Paging Connecting with team members is fast and easy with a unique paging system, which can be used to broadcast messages to the entire team. |
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Antibacterial Plastics All Snom M500 devices are built with antibacterial plastic, making them perfect for busy restaurant environments with multiple users. Antibacterial plastic helps reduce the spread of germs and comply with local health regulations and standards. |
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Extended Range & Increased Capacity With up to 500 feet of range, your team can go as mobile as they need in your bustling business. With DECT technology between handsets and the M500 DECT base station, don’t worry about losing a call while walking around your workplace. The series supports up to eight SIP lines or accounts, and can handle six concurrent calls.
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Benefits
Implementing the Snom M500 Wireless DECT System in restaurants offers a range of benefits.
Affordability
Most restaurants operate on tight profit margins, due to rising costs from food, equipment, maintenance, overhead, and other expenses. Because of this, restaurants require phone systems that come with affordable pricing and service and flexible multi-year warranties.
Ease of Use
Restaurant workers are typically on-the-go and multitasking as they move between moving kitchens, seating areas, and storage rooms. Staff members need intuitive cordless handsets with single button hold and resume functions. Phones should also make it easy to identify incoming calls and on-hold customers.
Flexibility
Restaurants now use a variety of platforms for processes like ordering, reserving tables and managing vendors. A restaurant phone system must therefore coexist with different platforms to avoid complications.
Durability
Food items, liquid, and hot surfaces can all damage phone equipment. Phone systems must be durable enough to handle spills, falls, and food residue. And when products do inevitably break, restaurants need quick access to support.
Noise Suppression
The noise level of a busy restaurant can climb to around 80 dBA or higher during peak times. It helps to have audio quality that’s fine-tuned for voice clarity and background noise reduction.
Design
Image matters in the restaurant industry. Owners prefer to use devices that are sleek and modern, with compact features and minimal wires.